At Vénus, every piece is carefully handcrafted and thoughtfully prepared.
Due to the delicate and hygienic nature of fine jewelry, we do not offer refunds for change of mind purchases.
However, we are happy to offer exchanges or store credit under the conditions outlined below.
Exchange Eligibility
Items may be exchanged for another style or issued as store credit within 7 days of delivery confirmation.
To be eligible for an exchange or store credit:
- The item must be unworn, unused, and in original condition
- All original packaging must be included
- The request must be submitted within 7 days of receiving your order
- Proof of purchase must be provided
Please note that exchanges are subject to product availability.
Non-Returnable & Non-Exchangeable Items
The following items are final sale and cannot be returned, exchanged, or credited:
- Customized or personalized jewelry
- Made-to-order pieces
- Engraved items
- Earrings (for hygiene reasons)
- Sale or promotional items
- Gift cards
Exchange Process
Before returning any item, customers must first complete a Return & Exchange Request Form and wait for email confirmation from our team.
Returns sent without prior approval may not be accepted.
Once your request has been reviewed and approved, return instructions will be provided via email.
Please send all exchange enquiries to:
Return Shipping
Customers are responsible for all return shipping costs, including exchanges and store credit requests.
We strongly recommend using a tracked shipping service, as Vénus is not responsible for parcels lost or damaged during return transit.
Original shipping charges are non-refundable.
Store Credit
Approved returns may be issued as store credit to your Vénus account.
Store credit:
- Is valid for future purchases
- Cannot be redeemed for cash
- Cannot be transferred to another customer
Value Trade-In Program
At Vénus, we believe fine jewelry should continue to hold value over time.
Because our pieces are crafted using genuine sterling silver and authentic 18K gold components, we offer a permanent Value Trade-In Program for eligible Vénus jewelry.
Even if your jewelry becomes worn, scratched, tarnished, or damaged, selected precious metal components may still retain recycling value based on current international gold and silver market prices.
Approved trade-in value may be issued as Vénus store credit and used toward future purchases, allowing your jewelry to evolve with you rather than be discarded.
Please note that trade-in value is assessed individually and will not exceed 50% of the original purchase price.
For full details, more details Click here
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery confirmation.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Our team will assess the issue and assist you as quickly as possible.
Contact